Refund and Return Policy

Policy Duration

At CryptoSamsung.com, we are committed to customer satisfaction. Our refund and return policy is effective for 30 days from the date of purchase. If 30 days have elapsed since your purchase, unfortunately, we cannot offer a full refund or exchange.

Eligibility for Returns

To qualify for a return, items must be unused and in the original condition you received them, including all original packaging. Please note that the following items are exempt from returns:

  • Electronics
  • Wearable technology
  • Mobile phones and tablets
  • TVs and other electronic devices

Return Process

To start the return process, please provide a receipt or proof of purchase. Important: Do not send your return directly to the manufacturer.

Partial Refunds

Partial refunds may be issued in the following circumstances:

  • Items that are not in their original condition, are damaged, or have missing parts not due to our error
  • Items returned more than 30 days after delivery

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a specified timeframe. For orders paid with cryptocurrency, we will request your wallet address to facilitate a full refund.

Exchanges

Exchanges are only permitted for defective or damaged items. To initiate an exchange for the same item, please contact us at [email protected].

Return Shipping

To return your product, please email [email protected] to arrange a pickup. Please note that shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

Important Note

For high-value items, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need Assistance?

If you have any questions regarding our refund and return policy, please don’t hesitate to reach out at [email protected]. We’re here to help!